In the age of a social media explosion, more and more marketers are beginning to learn and embrace the usage of social analytics to better effectively track, assess and optimise their marketing efforts.
However, the learning curve is a relatively steep one, and knowledge gaps and misconceptions still exist among brand marketers regarding the application of social analytics and social media research.
Here are some common misconceptions encountered.
“The older folks, being my target audience, are usually not on social media. Hence, I don’t see the need to invest much on social media spend.”
According to the IDA Survey 2014, findings indicated that more and more of the older generation is going online via smartphones. In fact, the 50 to 59 age group, who said they used a smartphone to access the Internet in the last three months, increased by 30 percentage points to 76 percent last year. Hence, just because the older audience are not actively commenting online, it does not mean they are not consuming your brand’s social content.
“Social media monitoring just means that we monitor social networks.”
Aside from just the major social networks (Facebook, Twitter, Instagram, YouTube etc), most social media monitoring tools can crawl all sorts of online websites, including forums, blogs, news sites, review sites, and others.