Facebook rating pushes firms to up social-media responsiveness - The Globe and Mail:
When the message that “your call is important” comes from a robotic, prerecorded voice, a customer could be forgiven for being incredulous.
Sitting on hold, listening to Muzak and repeatedly hearing that disingenuous message can be frustrating, to say the least. Perhaps that’s why many people are turning to social media when they need to reach companies – whether to post a complaint or a compliment, or to ask a question about their products. It does not tie up customers on the phone, and a public social-media post demands accountability from companies to provide better service.
#SocialMedia
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Friday, August 28, 2015
So long square photos? Instagram adds portrait and landscape options | Technology | The Guardian
So long square photos? Instagram adds portrait and landscape options | Technology | The Guardian: advertisements on Instagram.
It
turns out that nearly one in five photos or videos people post aren’t
in the square format,’ admits Facebook subsidiary, with eye on video ads
It
turns out that nearly one in five photos or videos people post aren’t
in the square format,’ admits Facebook subsidiary, with eye on video ads
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